Communication, Triage, & tracking

The fastest way of capturing an issue is to rattle off a quick video, narrating it with a description. Our app doesn’t require any typing at all, because, frankly, typing’s a waste of time. Details are for the support team – a client should be in and out of this messy business faster than a phone call to complain about it.

Establishing a priority as soon as possible is the best way to manage bank of issues, handling the right ones first and keeping that user as happy as they’re supposed to be. Issue Report forces the user to select from three levels of time-based urgency to resolution, so a support staff aren’t left guessing.

IssueReport relies on integration with Google Sheets to automatically populate a line in a spreadsheet behind the scenes with the details of the report. It automatically captures the date and time of the report, who reported it, the location of the video, and an all-important link to that video. Think less, get more.

Issue Report is developed, managed and used by Xprt Integration in Vancouver, BC.